📌Note: If you are using the standard QuickSupport module (which can be downloaded from our website here) the QuickSupport module will only generate a standard TeamViewer ID and password. If the star is grey: The QuickSupport module has been closed/expired and no connection is possibleConnection via a Session Code can be initiated in two ways:Double-click on the support request in the Computers & Contacts listor Click the Connect button in the Service Queue inside the Management Console. Session Code - sXX - XXX - XXXA Session Code is generated if you are using a customized QuickSupport (created from your Management Console)Instead of a TeamViewer ID, the module will create a code (sXX - XXX - XXX).A support request is also generated and appears as a green star in multiple locations:in your Computers & Contacts list (in the group you linked the QuickSupport with when creating the customized QuickSupport) in the Service Queue of the Management ConsoleIf the star is green: The QuickSupport module is running and ready to connect
You can also save these ID's in the contacts list of your TeamViewer account like you would save phone numbers in the contacts list of a mobile phone. The TeamViewer ID can be seen on the Remote Control tab of the full version of TeamViewer: You dial the TeamViewer ID, then use the password to authenticate the connection.
This ID is designed not to change and should remain constant even if the software is uninstalled and reinstalled.💡Hint: Think of this ID as a phone number for your device. To identify and connect with different devices, TeamViewer uses a TeamViewer ID, session code, or Meeting ID. TeamViewer IDA TeamViewer ID is a unique 9- or 10-digit numeric ID assigned to each device when TeamViewer is installed. TeamViewer allows you to assist customers remotely, work with colleagues from a distance, stay connected with your own devices, or assist friends and family members. GeneralThis article applies to all TeamViewer users.TeamViewer is an all-in-one solution for remote support, remote access, and online meetings.
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